1. Commitment to Privacy

At Simms Maison, we respect your privacy and are committed to protecting the personal data of our clientele. This Privacy Policy details how we collect, use, safeguard, and disclose your information when you interact with our luxury storefront and digital services.

2. Information We Collect

We collect information to deliver bespoke luxury e-commerce experiences:

• Personal Identifiers: Name, email address, phone number, shipping and billing address.
• Transaction Data: Order history, bag items, payment confirmation tokens (processed securely via Razorpay). We do not store raw card numbers or banking passwords.
• Account Credentials: Secure authentication sessions handled via Clerk.
• Technical & Usage Data: IP address, browser type, device information, and interaction logs.

3. How We Use Your Information

Your data is utilized strictly for the following purposes:

• Processing, fulfilling, and delivering your luxury orders.
• Providing real-time order tracking and customer support concierge.
• Sending essential account notifications, receipts, and optional atelier newsletters.
• Enhancing website security, preventing fraud, and optimizing storefront performance.

4. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share necessary data with trusted service providers bound by strict confidentiality agreements:

• Payment Processors: Razorpay for encrypted, PCI-DSS compliant transactions.
• Logistics Partners: Verified Pan-India and international courier concierge for order delivery.
• Cloud Infrastructure: Vercel, Supabase, and Clerk for secure data hosting and authentication.

5. Cookies & Local Storage

Simms Maison uses essential cookies and local storage to persist your cart bag items, wishlist selections, and session state across browsing sessions. You can manage cookie preferences in your browser settings.

6. Data Security

We implement industry-standard technical and organizational security measures, including SSL/TLS encryption for all data in transit and AES-256 encryption at rest.

7. Your Privacy Rights

You have the right to access, update, correct, or request the deletion of your personal information at any time. You may also opt out of promotional communications by clicking the unsubscribe link in our emails or contacting our Privacy Officer.